qy球友会-QY千亿-qy球友会体育

三维医疗:无摩擦的医疗服务体验

洞见系列,第39期:关于“实现卓越运营”和 “转变诊疗模式”的思想领导力文章

22-09-13

目前,我们已经不能通过既定的患者模板接触和治疗患者。相反,现在比以往任何时候都更有必要将患者视为一个三维个体:作为患者、消费者和人。这种现代化的观点允许机构根据寻求医疗服务的患者的个人需要和优先事项调整和定制医疗服务体验

本文概述了照顾当今寻求医疗服务的患者的重要因素,并探讨了如何在观察患者时进行系统性调整,从而使建立定制和尊重患者的体验成为可能。

阅读全文 (pdf)

具体来说,这种新颖的方法可以转化为:

  • 提供来自各行各业患者的事项优先级的获取和整合

  • 规划服务时将患者考虑为医疗健康消费者,同时沿路径分配工作量

  • 建立一个提供公平和以人为本的医疗健康生态系统

这些系统性调整的结果是减少了每个人在医疗服务路径上的摩擦,最终实现了进化的医疗健康生态系统的可持续性、持久性和人性化。

阅读全文 (pdf)



这篇报告是球友会医疗洞见系列的一部分。它提供了有关“实现卓越运营”和“转化医疗服务体系”的理念和实用解决方案。如欲了解更多洞见,请访问siemens-healthineers.com/insights-series。


Christina Triantafyllou portrait

Christina Triantafyllou, Ph.D. is Siemens Healthineers’ Global Head of Improving Patient Experience, where she explores ways in which this field can be enhanced and made more accessible to healthcare providers. She develops strategic approaches to deliver high value care, by providing patient experience focused solutions, best practices and thought leadership content. Christina began her healthcare career at Harvard Medical School, Boston, where she worked as a medical physicist developing imaging technology for the study of brain anatomy and function in disease. At Siemens Healthineers, she served as the Director of Global Ultra High Field MR Solutions, focusing on business strategy, KOL-based collaborations in innovation/clinical translation, and product management for the first worldwide clinical 7T MR system. Christina holds a Ph.D. in Medical Physics from Kings College, University of London, UK. Prior to joining Siemens Healthineers, she held appointments at Harvard Medical School, and at Massachusetts Institute of Technology in Boston.

Isabel Nieto Alvarez Portrait

Isabel Nieto Alvarez, MSc. is passionate about innovating and transforming the experience of care to be human centered. She is an expert of the Siemens Healthineers Global Innovation Network on mental and physical stressors in the experience of care. Isabel leads cross-functional teams in innovative projects on patient experience. Prior to her current role, she has served as a marketing manager and business developer for the company, and as Professor at the Universidad Anáhuac, México focused on sustainability in healthcare for medical students and psychology. Passionate about improving the patient and care team experience, she presents and writes globally on the subject. She is a biomedical engineer from Universidad Iberoamericana in Mexico, holds a Master in Science on Mind and Body Medicine from Saybrook University in California, U.S. and Certifications on Leadership in Healthcare without Harm and Design Thinking. Her scientific background on mind and body health and neuroscience, combined with experience in medical technology innovation are cornerstones of her expertise and passion.

Printed insights papers on a desk.

订阅并了解更多发人深省的观点,获得应对当今最紧迫医疗挑战的实用解决方案,并定期收到我们的洞见系列





友情链接: